If you are a pharmacy, home healthcare store, or medical supplier, you can purchase all products listed on our website at dealer pricing. We'd be happy to provide you with any information you need to get started. Contact us for details. 
Email:      orthoconnection@shaw.ca
Fax:         Toll Free 1-866-362-5705   
Phone:    403-201-0008
Frequently Asked Questions from Retailers

How do you ship your orders?
We ship all our orders using FedEx Ground or Canada Post Expedited Parcel.

When can I expect my order?
We're located in Calgary and although we can't guarantee delivery times, in our experience these guidelines are accurate depending on your proximity to a major urban centre:

BC: 2-3 business days
​Alberta: 1-2 business days
Sask/Manitoba: 2-3 business days
Ontario: 3-5 business days
Quebec: 4-6 business days
​Atlantic Region: 7+ business days

If you haven't received your order within these guidelines, give us a call and we'll track it down for you.

​How can I get in touch with you?
Our contact information is right here.

​What is your return policy?
Returns are not accepted without prior authorization. Return requests are decided on a case-by-case basis as manufacturers' policies and warranties vary. Restocking fees may apply.

What terms of payment do you accept?
We require first time customers to pay with a credit card or with the payment up front before we ship. Most of our customers prefer to continue to pay with a credit card (we accept Visa or MasterCard), but if you'd prefer to apply for terms we do have a credit application process.

Do you have a minimum order requirement?
Yes, we have a $100 minimum order requirement, which can be a combination of any of the products we carry. 

Ask us how you can qualify for free shipping!